FAQ

Do you have a return/exchange policy?
We have a 30-day return policy. To start a return, please email us at info@saffronhstudio.com. Please note that custom products cannot be returned. Our complete refund policy can be found here.
What shipping options do you offer?
We offer standard shipping at a flat rate of $14.90 and Express shipping at $21.90.
Do you do custom work?
Which methods of payment do you accept?
We accept AMEX, Apple Pay, Google pay,Mastercard, Paypal, Visa, Discover and Shop Pay.
Where do your products ship from?
Our products are shipped from North America.
What happens if I enter wrong shipping information?
Please get in touch with us immediately at info@saffronhstudio.com to resolve the issue. 
Do you offer international shipping?
Unfortunately, we do not ship outside of Canada at this time. 
How long does shipping take?
Custom pieces can take between 4-6 weeks. Ordered items such as prints, apparel etc may take between 2-4 weeks to be delivered.